FAQs
All orders are shipped next business day. Please allow 2-3 days for your order to be delivered.
DO YOU OFFER RETURNS OR REFUNDS?
Eligible items can be returned for STORE CREDIT ONLY. Refunds are unavailable. View our return policy Here. Visit our Returns Portal to start a return.
I PLACED 2 SEPARATE ORDERS ON THE SAME DAY, CAN I COMBINE MY ORDERS?
Unfortunately we do not combine orders. All orders are shipped in the order they are received.
DO YOU OFFER LOCAL PICKUP OPTIONS?
No, we do not offer pickup options at this time. All orders are shipped via our mail carrier to your address on file.
HOW CAN I FIGURE OUT MY CORRECT SIZE TO PURCHASE?
Please see our Size Chart for general information on sizing, which is located on each product page. If you have further questions regarding sizing please don't hesitate to reach out to us at info@shopkashqueen.com.
CAN I CHANGE OR CANCEL MY ORDER?
We are unable to cancel orders once placed. We generally fulfill orders immediately in the order they are received. If you need to make any size modifications to your order, email us ASAP at info@shopkashqueen.com.