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KASH Queen Shipping Policy

All orders are processed and shipped from Atlanta, GA
Domestic orders are shipped via USPS.
All international orders are shipped via DHL.
All orders are processed and shipped next business day.

 

KASH Queen Return Policy

All purchases are NON-REFUNDABLE. Store credit issued only. NO EXCEPTIONS.

We generally process orders immediately once received and therefore cannot honor cancellations.

To make a return, visit our Returns Portal HERE and enter your email address and order number. 

ALL returns must be submitted within 7 days of receipt of your shipment to be eligible for store credit. 

Customers are responsible for the shipping cost of all returns. 

What items can be returned for store credit?

Clothing and shoes can be returned and must be in its original packaging, unworn, unwashed, stain free, with all original tags attached. NO EXCEPTIONS. If we find defects on the merchandise, signs of wear, or odors, we reserve the right to deny your return.

What items are ineligible for return?

ALL gifts and promotional items

ALL accessories including jewelry, handbags, and undergarments are FINAL SALE

ALL bodysuits and items with built in undergarments are FINAL SALE

ALL mystery bags are FINAL SALE

All items marked FINAL SALE

Shipping fees are non-refundable

How soon will I get my store credit?

Store credit will be issued to your email we have on file within 7 business days of receipt of your package. 

I received a damaged or wrong item. What should I do?

Email us as soon as possible at info@shopkashqueen.com. We will rectify your order issue ASAP.

Still have questions?

Email us at info@shopkashqueen.com. We respond to all customer inquires within 48 hours.